All sales are final. If there are any issues, please reach out within 24 hrs of your package delivery date and we will do our best to help.

No returns or exchanges are allowed.

Our processing time for orders runs between 2-5 business days with most packages shipped within 2 business days.

All packages are shipped with a tracking number and come with $100 of insurance coverage included. Additional shipping insurance for packages valued over $100 can be purchased through our website. (NOTE: Insurance coverage for International orders may differ from this depending on the value declaration option chosen.)

• Please double check your shipping address before completing checkout. We are not responsible for lost packages due to incorrect information entered by the customer.
• The Stone Queen Co is not responsible for the costs of resending any packages that are returned back to us as a result of the mail carrier being unable to deliver the package or if the recipient misses delivery.
• The Stone Queen Co is no longer responsible for packages once they are dropped off at the shipping carrier. If there are any issues with delivery or the package is suspected to be lost, please contact the carrier directly and file a claim on their website.
• Unfortunately any shipping delays are out of our control.

DOMESTIC ORDERS

• Shipping speed is 1-3 business days after drop off.
• Domestic orders are shipped by USPS Priority Mail or UPS Ground.

INTERNATIONAL ORDERS

Will I have to pay import taxes and duties?

• For all international orders - import taxes, duties and tariffs (if any) might be applied per each country's laws in order for the package to clear customs. As of now we only ship to Canada and select countries in Europe.
• Please consult your country's import policies so you are prepared for the charge. Your package will not be released from customs until you pay the import duty fees.

There are 2 options for international orders:

1. Declare a low package value and do not insure. Recipient of package assumes all risk in the case of loss, damage, etc however this option results in little to no import taxes and duties. (This option MUST be requested in the "Notes" section during checkout.)
2. Declare full value of package and fully insure. Recipient is responsible for all import taxes and duties. If the customer fails to pay the import taxes and duties due and the package is returned back to us by customs authorities then the customer is responsible for all return shipping costs. If customer refuses to pay the return shipping costs, no refund will be provided for the package.

SHIPPING CONTENTS FOR INTERNATIONAL ORDERS THAT INCLUDE ANY CRYSTALS OR MINERALS WILL ALWAYS BE LABELED AS "_______________________"

Canadian Packages

- Shipping speed is 4-15 business days.

- Canadian orders are shipped by either USPS Priority Mail International, UPS Saver, UPS Expedited, DHL Express Worldwide or Fedex International Connect Plus.

EU Packages

- Shipping speed is 4-15 business days.

​- EU orders are shipped by USPS Priority Mail International, UPS Saver, UPS Expedited, DHL Express Worldwide or Fedex International Connect Plus.

Click here for a full list of countries that we currently ship to.

DOMESTIC ORDERS

• Shipping speed is typically 1-3 business days.
• Domestic orders are shipped by USPS Priority Mail or UPS Ground.

INTERNATIONAL ORDERS

Canadian Packages

• Shipping speed is 4-15 business days.
• Canadian orders are shipped by either USPS Priority Mail International, UPS Saver, UPS Expedited, DHL Express Worldwide or Fedex International Connect Plus.

Other International Packages 

• Shipping speed is 4-15 business days.
• EU orders are shipped by USPS Priority Mail International, UPS Saver, UPS Expedited, DHL Express Worldwide or Fedex International Connect Plus.

Yes, our shipping insurance is provided through Route. You can select whether or not to cover your items during the checkout process. All issues/claims are handled directly by Route.

We highly recommend adding shipping insurance (Route coverage) to your purchase if you are worried about the value of your package.

ONCE A PACKAGE IS DROPPED OFF AT THE SHIPPING COMPANY, WE ARE NO LONGER RESPONSIBLE AND ALL LIABILITY IS TRANSFERRED TO THE MAIL CARRIERS.

If for any reason, an insurance claim needs to be filed. Please DO NOT throw away the packaging. Pictures of all sides of the shipping box as well as packaging materials are needed to file any claim. This is essential otherwise the claims could be denied.

We accept most major credit cards, debit cards, Apple Pay and PayPal payments.

We support a few different payment plan options in our shop.

Paypal Pay in 4 - Split your purchase into 4 interest-free payments with no late fees. There’s no impact on your credit score and it’s backed by PayPal.

Afterpay - Split your purchases into four payments over six weeks, without incurring interest.

Affirm - Split your purchases to either Pay in 4 or monthly installments

Klarna - Split your purchases into Pay in 4, Pay in 30 days or Financing over a longer period of time

Yes. Please read ALL of the below.

By using the OPENBOX coupon code at checkout, you are agreeing to the below:

1. Your purchases are final sale and nonrefundable.
2. Shipping costs are not yet included and will be requested at a future date.
3. Your purchases will not be shipped until shipping costs are paid.
4. If shipping costs are not paid within 24 hours of being requested, you agree to forfeit the items with no refund.
5. Open boxes will be closed on the 15th and last day of each month, whichever is sooner.
6. We may ask that you close your open box at any point in time if we feel that your box is getting too full.

To start an open box, use the coupon code "OPENBOX" at checkout.

By using the OPENBOX coupon code at checkout, you are agreeing to the below:

1. Your purchases are final sale and nonrefundable.
2. Shipping costs are not yet included and will be requested at a future date.
3. Your purchases will not be shipped until shipping costs are paid.
4. If shipping costs are not paid within 24 hours of being requested, you agree to forfeit the items with no refund.
5. Open boxes will be closed on the 15th and last day of each month, whichever is sooner.
6. We may ask that you close your open box at any point in time if we feel that your box is getting too full.

No.

Once an order has been placed, we can no longer modify it. Please be sure to double check your cart before purchasing (including your shipping address).

We will always do our best to accommodate special requests! Please let us know in the "Notes" section when checking out :)

If you need help with something, there are multiple ways to reach us.

• Instagram - send a DM! This is the fastest way to reach us.
• Chat - click on the chat icon on the bottom right corner of the website
• Email - fill out the "Contact Us" form

All items on our website are naturally formed materials unless otherwise stated as manmade, scientifically altered or heat treated.
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Please remember that because crystals and stones are natural materials, they are never 100% perfect and imperfections are normal.

Any healing properties of crystals or stones that are stated or implied on the website should never be taken as medical advice. If you are in need of help, please seek a licensed medical professional.

WARNING: DO NOT CONSUME ANYTHING ON THIS WEBSITE, THESE ITEMS ARE NOT EDIBLE.

All measurements are taken on a best effort basis but are approximate nonetheless. Measurements are taken in millimeters (mm).

Approximate Conversion 1 inch = 25.4 mm

Please send us a message through the chat box and we will replay as soon as possible!