Shipping policy

Our processing time for orders runs between 2-5 business days with most packages shipped within 2 business days. (NOTE: We will be out of the country between 3/26/26 and 4/17/26. All orders received during this time will be processed when we return.)

We HIGHLY RECOMMEND adding shipping insurance through ROUTE during the checkout cart.

  • Please double check your shipping address before completing checkout. We are not responsible for lost packages due to incorrect information entered by the customer.
  • The Stone Queen Co is not responsible for the costs of resending any packages that are returned back to us as a result of the mail carrier being unable to deliver the package or if the recipient misses delivery. 
  • The Stone Queen Co is no longer responsible for packages once they are dropped off at the shipping carrier. If there are any issues with delivery or the package is suspected to be lost, please contact the carrier directly and file a claim on their website.
  • Unfortunately any shipping delays are out of our control. 

 

DOMESTIC ORDERS

  • Shipping speed is 1-3 business days.
  • Domestic orders are shipped by USPS Priority Mail or UPS Ground.

INTERNATIONAL ORDERS

Will I have to pay import taxes and duties?

  • For all international orders - import taxes, duties and tariffs (if any) might be applied per each country's laws in order for the package to clear customs. 
  • Please consult your country's import policies so you are prepared for the charge. Your package will not be released from customs until you pay the import duty fees. 
  • Recipient is responsible for all import taxes and duties. If the customer fails to pay the import taxes and duties due and the package is returned back to us by customs authorities, then the customer is responsible for all return shipping costs. If customer refuses to pay the return shipping costs, no refund will be provided for the package.

Canadian Packages

  • Shipping speed is 4-15 business days.
  • Canadian orders are shipped by either USPS Priority Mail International, UPS Saver, UPS Expedited, DHL Express Worldwide or Fedex International Connect Plus.

Other International Packages 

  • Shipping speed is 4-15 business days.
  • Other International orders are shipped by USPS Priority Mail International, UPS Saver, UPS Expedited, DHL Express Worldwide or Fedex International Connect Plus.